Am I being too sensitive to this vendor manager? Thread poster: auragun
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auragun 
Thailand
Local time: 12:28
Member (2013)
English to Thai
+ ...
A vendor manager of a company sent me, as a coordinator of an agency in a different country in a different time zone, several job-request emails from yesterday 11 pm to today morning my time. I replied him in the afternoon. He wrote, 'In next time, I hope you reply me within 1 hour.' and 'I think you are in your company, so you can check email always. Please, let me know why your reply was so late.' I find these offensive. I do not think my agency/I is/am what he is looking for. I am thinking ab... See more A vendor manager of a company sent me, as a coordinator of an agency in a different country in a different time zone, several job-request emails from yesterday 11 pm to today morning my time. I replied him in the afternoon. He wrote, 'In next time, I hope you reply me within 1 hour.' and 'I think you are in your company, so you can check email always. Please, let me know why your reply was so late.' I find these offensive. I do not think my agency/I is/am what he is looking for. I am thinking about letting him know that. Am I being too sensitive? ▲ Collapse
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Terminate your relationship, he's rude. And tell him why.
| | | | | maybe he or she simply does not know where Thailand is | Mar 6, 2014 |
and what the time difference between his"her country and Thailand is?
It happens ... with today level of education...
I would try to 'educate' the person first
If the result is negative ....
| | | | Samuel Murray
Netherlands
Local time: 07:28
Member (2006)
English to Afrikaans
+ ...
| He does have a point... | Mar 6, 2014 |
auragun wrote:
I replied him in the afternoon.
I think that there is an expectation in our industry that if you send an e-mail to a translator, then the e-mail will be attended to on the same day (or if it was sent after hours, then within the first hour of business the next day).
On the other hand, you are free to reply when you want to (or if you want to), since the client's e-mail is really just a request for information.
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| I don't know if | Mar 6, 2014 |
he's rude or he dosn't know the different time zones.
I think it is not the right way to start a relationship, so reply and explain you can't answer in 1 hour, above all if the request are sent when in your country is night.
| | | | | different time zones | Mar 6, 2014 |
If I tried to reach someone who was on the other end of the world, it'd be pretty silly of me to expect a prompt reply, unless I contacted this person during their normal business hours.
So, were I in your shoes, I would firmly ask them not to overstep the mark if they don't want to ruin our relationships.
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Sergei Tumanov wrote:
I would try to 'educate' the person first
If the result is negative ....
Yep.
| | | | | He is in no place to tell you | Mar 6, 2014 |
when to check your emails. And as a professional he ought to be aware of the different time zones.
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Gudrun Wolfrath wrote:
And as a professional he ought to be aware of the different time zones.
Of course.
If I send a message to someone in a different time zone, and I know it is late at nigh there, I can't expect a fast reply.
Moreover, if I am a professional, I check my emails often, but if I have lot of work to do and deadlines to respect, it happens I don't reply in 1 hour.
| | | | Kevin Fulton
United States
Local time: 01:28
German to English
| I don't sit in front of my computer all day ... | Mar 6, 2014 |
... when I'm not actively working. Unless there's a specific reason to do so, such as having promised availability, I don't notify clients regarding when I visit the dentist, take a midday shower or go for a walk to get fresh air.
Fortunately I've reached the point in my career where I don't have to deal with rude people very often.
Occasionally project managers lose track of time zone differences. On a few occasions I have received messages at 3:00 am (my time), with ... See more ... when I'm not actively working. Unless there's a specific reason to do so, such as having promised availability, I don't notify clients regarding when I visit the dentist, take a midday shower or go for a walk to get fresh air.
Fortunately I've reached the point in my career where I don't have to deal with rude people very often.
Occasionally project managers lose track of time zone differences. On a few occasions I have received messages at 3:00 am (my time), with follow-ups at 4:00 and 5:00 asking why I haven't responded to their urgent inquiry.
That said, if I'm at my desk when an email comes in, I try to reply promptly. ▲ Collapse
| | | | auragun
Thailand
Local time: 12:28
Member (2013)
English to Thai
+ ...
TOPIC STARTER | So nice to have this kind of support | Mar 8, 2014 |
Thank you all very much!
| | | | Kay Denney
France
Local time: 07:28
French to English
I would simply say that I deal with my clients in order of priority. It's up to him to decide whether he likes the degree of priority he gets from me.
Priority is determined by the rate I command, how promptly they pay, how interesting their work is and how pleasant they are with me, and not necessarily in that order.
If I got a mail like that, replying would definitely be the least of my priorities unless they were absolultely top-notch on all the other criteria and ... See more I would simply say that I deal with my clients in order of priority. It's up to him to decide whether he likes the degree of priority he gets from me.
Priority is determined by the rate I command, how promptly they pay, how interesting their work is and how pleasant they are with me, and not necessarily in that order.
If I got a mail like that, replying would definitely be the least of my priorities unless they were absolultely top-notch on all the other criteria and had a prestigious name I could boast about on my CV too. ▲ Collapse
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| with that attitude... | Mar 8, 2014 |
just tell him where he can stick his jobs... 
| | | | | If you decide to drop him as a customer | Mar 8, 2014 |
Tell him from us that he's an idiot, and send him a link to this thread.
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