Is Proz.com Support staff on vacation? Thread poster: David Jessop
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Hello....
Is Proz.com support staff on holiday?
I have been waiting six days to get a response to my support request, #257494. I have sent three messages and have received no response whatsoever, except the automated one when I initially entered the ticket.
In other cases I have gotten a quick response. Everything alright?
Thanks!
David
| | | | | or maybe too busy | May 18, 2011 |
Hi David:
I have the same issue. Usually the response is so quick, that I was wondering if everything is OK....
Who knows, maybe we are sending too many support requests.
Best, ML
| | | | | Will make sure these get attended to | May 18, 2011 |
Hi David, Hi Maria,
There are a few more support requests in the system than usual, but that's no reason for you not to have gotten a response yet. I'll make sure they are attended to in short order. Sorry about that, and thanks for your patience.
Jared
| | | | David Jessop 
Laos
Member
Spanish to English
+ ...
TOPIC STARTER
Jared wrote:
Hi David, Hi Maria,
There are a few more support requests in the system than usual, but that's no reason for you not to have gotten a response yet. I'll make sure they are attended to in short order. Sorry about that, and thanks for your patience.
Jared
OK, thanks! No worries, just didn't know what was going on. I've gotten a message back now.
Best,
David
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Jaroslaw Michalak
Poland
Local time: 17:01
Member (2004)
English to Polish
SITE LOCALIZER | Outsourcing? | May 18, 2011 |
Well, I've asked a simple question about RSS on April 20th and still did not get a satisfactory answer...
That is, in the meantime I've received several questions for clarification (to be fair, I did not reply to them promptly, as I was away), but nothing relevant to the topic. I have finally provided all the answers the support staff requested and am waiting for the response - it's been 9 days now...
[Edited at 2011-05-18 11:15 GMT]
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