frequently asked questions



  • 1 - Šta su kolačići i zašto ih trebam omogućiti? koristi kolačiće da sprema informacije o autentifikaciji duži vremenski period. Ovo vam omogućava da se jednom prijavite i ostanete prijavljeni dok se ne odjavite.

  • 2 - I receive an Incorrect password error message when trying to login. What should I do?

    If you receive an Incorrect password error message when trying to log into your account, make sure that you are entering the password you selected when creating your account (or your new password if it was changed at some point in the past) and that the caps lock function in your keyboard is not activated. Also, make sure you have spelled your password correctly and that it does not contain non-ASCII characters.

    In case of failure, use the password recovery system to request a new password.

  • 3 - My IP seems to have been reported as malicious. What should I do?

    If you receive a Your IP has been reported as malicious message when trying to login to the site, this may mean that your IP was marked as malicious by

    You can check if your IP was marked as malicious here. If you confirm your IP has been marked as malicious by then you can appeal for removal of your IP address from their ban list here.

    If your IP has not been marked as malicious by, then please submit a support request so that staff can look into this further.

  • 4 - Šta da radim ako zaboravim svoju šifru?

    Because passwords are stored encrypted in the database, it is not possible to retrieve your existing password. However, you can change your password to a new value.

    A single page is provided to handle all login related problems. The only information you need to know is the email address you used when registering with Please see the new password request page.

    Enter the email address you used to register with the site. Then click "Send me reset instructions". A confirmation email will be sent to the email address associated with your profile; click the link in the email to activate your new password.

  • 5 - What do I do if I do not receive a confirmation email message after changing my password?

    If you changed your password and you did not receive a confirmation email message in the inbox of the email address associated with your profile, check your spam folder.

    If your spam folder does not contain the confirmation email message, then please submit a support request.

  • 6 - I received a password change confirmation email message but I don't want to change my password. What should I do?

    There is nothing to worry about, your password will not be changed unless you visit the confirmation link in the email message.

    It was probably an accident. Unless you receive a few such emails to the point of becoming annoying or suspicious, there is no cause for concern.

    If you receive this message more than once in a short period of time, please submit a support request and staff will investigate further.

  • 7 - Šta ako zaboravim svoju šifru a moja mejl adresa je promenjena?

    Ako je vaša mejl adresa promenjena, pošaljite support request
    navodeći mejl adresu koju ste originalno koristili na sajtu, kao i svoje korisničko ime.

  • 8 - Ne mogu se prijaviti i moje korisničko ime i šifra sadrže ne-ASCII karaktere

    Because's login forms now expect usernames and passwords to be entered in Unicode, if your username or password was previously entered using non-Unicode characters, you may be unable to sign in.

    If you know the encoding in which your username and password are stored, visit the non-Unicode login page, set your browser to use the correct encoding, and sign in. (See this FAQ to learn how to set the character encoding in your browser.)

    If you do not know the original encoding of your username and password, or if you still have trouble signing in, you can change your username and password to use Unicode characters by following the instructions on this page.

  • 9 - Kako mogu promeniti svoje korisničko ime?

    Da biste promenili svoje korisničko ili ime za prijavljivanje, idite na vaš Profile updater i unesite novo korisničko ime u username polje. Zatim, samo kliknite na Save and update profile dugme u dnu stranice.

    Ali zapamtite da je maksimalan broj karaktera dozvoljen za korisničko ime 15 i da možete koristiti slova, brojeve, crte, crtice, ili prorede. Isto tako, morate imati na umu da je novo korisničko ime ono koje ćete morati koristiti da se prijavite na svoj račun ubuduće ali da vaša šifra neće biti ista.

  • 10 - Kako mogu promeniti svoju šifru?

    Ako znate svoju trenutnu šifru, možete postaviti novu šifru tako što ćete se prijaviti na svoj račun ili pristupiti svojim Account settings. Ako se ne sećate svoje stare šifre, pogledajte Šta da radim ako zaboravim svoju šifru?

  • 11 - Kako mogu promeniti svoje kontakt podatke?

    Da biste promenili svoje kontakt podatke, idite na svoj Profile updater i kliknite na Contact tipku na levoj strani. Možete menjati svoje informacije sa ove stranice (proverite da li ste kliknuli na Save and update profile dugme na dnu stranice).

    Da biste promenili svoje ime, idite na Account tipku. Zapamtite da ako ste korisnik čiji je identitet verifikovan (VID) i želite da delimično ili potpuno promenite ime u svom profilu, trebate da contact staff prvo. Ako to ne uradite, izgubićete identifikacijsku oznaku za verifikaciju.

  • 12 - Koja su ograničenja u vezi toga šta moje korisničko ime mora sadržavati?

    Korisničko ime mora sadržavati samo ASCII slova, brojeve, crte, crtice, ili prorede. Korisničko ime ne može biti duže od 15 karaktera.

  • 13 - Kako se mogu odjaviti?

    Možete se odjaviti bilo kada klikom na Logout dugme u gornjem desnom uglu svake stranice.

  • 14 - Why does Internet Explorer say There is a problem with this website's security certificate?

    If you use Microsoft Internet Explorer version 6 or earlier, or if you use Internet Explorer under Windows XP (or Windows 7 with certain configuration settings), you may see the message There is a problem with this website's security certificate when viewing secured (SSL) pages on servers.

    This happens because those versions of Internet Explorer don't understand the technology uses to serve secure SSL web pages. ( switched to this technology, called SNI, in November 2014, to increase security for web applications).

    You can resolve this issue by taking one of the following actions:

    • If you use Internet Explorer version 6 or earlier, upgrade to a more recent version.
    • If you use Windows 7 and see this warning in Internet Explorer, you may need to enable the TLS protocol. Go to Control Panel > Internet Options > Advanced, and under Security, tick the checkbox for each of the options labeled Use TLS {version}.
    • If you use Windows XP or earlier, no version of Internet Explorer supports this secure site technology. You can use a different browser such as Chrome or Firefox to view the secure pages without warnings.

    See this blog post at the Microsoft Developer Network for more details.

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