Technical forums » Trados support »
SDL Trados 2019: impossible to add a new source language
Thread poster: Émilie Mercier
Émilie Mercier
Émilie Mercier
France
Local time: 01:37
English to French
+ ...
May 27, 2020

Hello everybody,

I am experiencing difficulties with SDL Trados 2019.

Until recently, I worked with English, German and French. I would like to add Portuguese (I have the Freelance version, and 5 languages are allowed, so so far so good).

I read in the SDL guide that to reconfigure the working languages you need to: return the license, uninstall the software, reinstall it and then reactivate the license. Then, the panel "choice of languages" is supposed to ... See more
Hello everybody,

I am experiencing difficulties with SDL Trados 2019.

Until recently, I worked with English, German and French. I would like to add Portuguese (I have the Freelance version, and 5 languages are allowed, so so far so good).

I read in the SDL guide that to reconfigure the working languages you need to: return the license, uninstall the software, reinstall it and then reactivate the license. Then, the panel "choice of languages" is supposed to be displayed when the software is restarted.

I literally followed this procedure + I cleared my computer of all traces of the software before I reinstalled it + I restarted my computer between each uninstallation/installation to make sure that everything was done correctly, and... Nothing! This "choice of languages" panel has never appeared.

If I want to create a new project, when setting up languages, I can choose English, German or French (and variations), but no other languages are available to me in the list.

I tried to see if I could set up my working languages differently, but it seems not. Maybe I'm missing something?

I do not know if this is a bug, or if I am the bug... u.u'

Has anyone ever encountered this problem before?

Thank you for your help! ▲ Collapse
 
Émilie Mercier
Émilie Mercier
France
Local time: 01:37
English to French
+ ...
TOPIC STARTER
It was a real bug (and it is fixed)! May 27, 2020

Okay, problem solved!

It was not a handling mistake on my part, but a small bug, and the support was able to solve it really quick.

I do not want to erase this post just in case someone encounters the same problem: you can open a case and SDL support will help you

Bye!
 


To report site rules violations or get help, contact a site moderator:

Moderator(s) of this forum
Natalie[Call to this topic]
Myron Netchypor[Call to this topic]
Marco Ramón[Call to this topic]
Maya Gorgoshidze[Call to this topic]
Prachya Mruetusatorn[Call to this topic]

You can also contact site staff by submitting a support request »

SDL Trados 2019: impossible to add a new source language







Wordfast Pro
Translation Memory Software for Any Platform

Exclusive discount for ProZ.com users! Save over 13% when purchasing Wordfast Pro through ProZ.com. Wordfast is the world's #1 provider of platform-independent Translation Memory software. Consistently ranked the most user-friendly and highest value

Buy now! »
Anycount & Translation Office 3000
Translation Office 3000

Translation Office 3000 is an advanced accounting tool for freelance translators and small agencies. TO3000 easily and seamlessly integrates with the business life of professional freelance translators.

More info »