Glossary entry (derived from question below)
Portuguese term or phrase:
central de relacionamento
English translation:
Customer Relationship Center
Added to glossary by
Matheus Chaud
Sep 28, 2017 00:18
6 yrs ago
39 viewers *
Portuguese term
I'm a sworn translator and interpreter
Native in: Portuguese (Variant: Brazilian) 
Works in: Portuguese to English
central de relacionamento
Portuguese to English
Bus/Financial
Advertising / Public Relations
Assistência odontológica
Central de relacionamento comparada a: serviço de atendimento ao cliente (SAC) e Ouvidoria.
Proposed translations
(English)
| 4 +2 | Customer Relationship Center |
Matheus Chaud
|
| 3 | Customer Service Center |
Beatriz Souza
|
References
| Contexto, por favor |
Oliver Simões
|
Change log
Oct 6, 2017 21:26: Matheus Chaud Created KOG entry
Proposed translations
+2
26 mins
Matheus Chaud
Brazil
Brazil
Native in Portuguese
Brazil
IT Specialist • M.A. in Linguistics
Native in: Portuguese (Variant: Brazilian) 
Works in: English to Portuguese, Spanish to Portuguese, Portuguese to English, and 1 more.
Related KudoZ points
:
16
Portuguese term (edited):
central de relacionamento
Selected
Customer Relationship Center
Contact Us - Land Rover Customer Service | Land Rover USA
https://www.landroverusa.com/contact-us.html
You are invited to address all written inquiries to Land Rover at: Jaguar Land Rover North America, LLC
Attn: Customer Relationship Center 555 MacArthur Blvd
4 KudoZ points awarded for this answer.
19 hrs
Beatriz Souza
Brazil
Brazil
Native in Portuguese
Works in field
Brazil
Making the world smaller since 1978
Native in: Portuguese (Variant: Brazilian)
Works in: English to Portuguese, Portuguese to English
Related KudoZ points
:
12
Customer Service Center
outra sugestão: Customer Service Center
= = = =
(...) Also called a contact center, a customer service center is a type of call center that is equipped to handle large amounts of customer telephone requests for an organization -- in addition to handling other customer communications -- from a single facility.
While a call center mainly focuses on telephone communications, a customer service center will typically handle additional types of customer communications such as letters, e-mail, faxes, and live chat, in addition to telephone communications.
A customer service center is equipped to route communications to the correct employees within an organization and is further defined as a part of an organization’s overall CRM (customer relationship management) strategy. (...)
http://www.webopedia.com/TERM/C/customer_service_center.html
= = = =
bom trabalho!
beatriz_souza
= = = =
(...) Also called a contact center, a customer service center is a type of call center that is equipped to handle large amounts of customer telephone requests for an organization -- in addition to handling other customer communications -- from a single facility.
While a call center mainly focuses on telephone communications, a customer service center will typically handle additional types of customer communications such as letters, e-mail, faxes, and live chat, in addition to telephone communications.
A customer service center is equipped to route communications to the correct employees within an organization and is further defined as a part of an organization’s overall CRM (customer relationship management) strategy. (...)
http://www.webopedia.com/TERM/C/customer_service_center.html
= = = =
bom trabalho!
beatriz_souza
Reference comments
10 mins
Oliver Simões
United States
United States
Native in Portuguese
Specializes in field
United States
BA in Transl., MA in ESL, 15 yrs of exp.
Native in: Portuguese
Works in: English to Portuguese, Portuguese to English, Spanish to Portuguese, and 2 more.
Reference:
Contexto, por favor
Sem contexto, fica difícil traduzir qualquer coisa!
Note from asker:
| Desculpe, eu pensei que esses termos eram de conhecimento geral, talvez isso ajude: Conheça neste post algumas das características e diferenças de cada mecanismo: Serviço de Atendimento ao Cliente (SAC) ou Central de Relacionamento: geralmente é o primeiro lugar que um consumidor procura. Eles são responsáveis por atender demandas como agendamentos, informações sobre produtos e serviços, reclamações e críticas (que podem ser encaminhadas para a ouvidoria), entre outros. Ouvidoria: é um setor da organização mais focado na solução de problemas que não foram solucionados por outros meios. Geralmente é uma das últimas instâncias que o cliente procura. Em órgãos públicos, recebe as reclamações e críticas dos cidadãos para aperfeiçoar a instituição. |
Peer comments on this reference comment:
| agree |
Helena Mader
: Ótimo comentários, porque sim, depende do contexto - pode ser central de relacionamento com clientes (externos) - portanto algo como service center, ou contact center que vale geral,ou com os proprios funcionarios, muitas vezes um passo ANTES da ouvidoria
2195 days
|
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