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memoq does not start - side-by-side configuration is incorrect
Thread poster: Mindaugas Kiaupas
Mindaugas Kiaupas
Mindaugas Kiaupas  Identity Verified
Member (2006)
English to Lithuanian
+ ...
Jun 13, 2021

Hi,

I run Windows 10 via Parallels on iMac and memoQ (different versions) used to work without any issues for years when I started using this configuration.

However, one day some half a year ago I tried to start memoQ and got this error message:

The application has failed to start because its side-by-side configuration is incorrect.

I tried all recommendations specific to this error found on the Internet to solve the issue, however, nothing wor... See more
Hi,

I run Windows 10 via Parallels on iMac and memoQ (different versions) used to work without any issues for years when I started using this configuration.

However, one day some half a year ago I tried to start memoQ and got this error message:

The application has failed to start because its side-by-side configuration is incorrect.

I tried all recommendations specific to this error found on the Internet to solve the issue, however, nothing worked.

I still managed to work on memoQ projects using memoQweb. However, there are times when it would be much more optimal downloading the files from server via memoQ, translating them in Trados, and then importing them back to memoQ.

I am wondering if anyone encountered this issue with memoQ and has found any solution.

Regards,
Mindaugas ▲ Collapse
 
Adieu
Adieu  Identity Verified
Ukrainian to English
+ ...
Use the support form on their website Jun 14, 2021

The one time I needed it, they replied within 3 minutes! And what they told me to do actually worked!

PS maybe don't tell them about the Parallels thing immediately, since that might get a lazy "just use a real windows machine please" response. Only mention Parallels in further interaction if their advice doesn't help.

Mindaugas Kiaupas
 
Mindaugas Kiaupas
Mindaugas Kiaupas  Identity Verified
Member (2006)
English to Lithuanian
+ ...
TOPIC STARTER
thanks Jun 14, 2021

Thanks for the advice! Done that and I will see how it goes.
 
Mindaugas Kiaupas
Mindaugas Kiaupas  Identity Verified
Member (2006)
English to Lithuanian
+ ...
TOPIC STARTER
solved Jun 15, 2021

Indeed, they solved the problem instantly and memoQ is running again.

Thanks again for suggesting going this way!

Adieu
 
Stepan Konev
Stepan Konev  Identity Verified
Russian Federation
Local time: 22:39
English to Russian
Can you share the solution? Jun 15, 2021

Just in case anyone else will come across this issue in the future, could you please share what they did? Thanks.
 
Mindaugas Kiaupas
Mindaugas Kiaupas  Identity Verified
Member (2006)
English to Lithuanian
+ ...
TOPIC STARTER
solution Jun 15, 2021

Sure. They asked me to do the following:

Could you please try to reproduce the issue, click ok and then open up the Windows Event Viewer, click on Windows Logs -> Application and look for the latest memoQ related errors?

There was an error in the log saying that one of the memoQ files is corrupted. They instructed me to delete that file, and that was it. memoQ launched without any problems.

Stepan Konev
Dr Ahmed Foda
 


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memoq does not start - side-by-side configuration is incorrect






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