Glossary entry (derived from question below)
English term or phrase:
Complaint escalation
Arabic translation:
تسلسل معالجة الشكوى
Added to glossary by
Dina Ali
Jul 7, 2010 03:43
13 yrs ago
21 viewers *
English term
Complaint escalation
English to Arabic
Other
Business/Commerce (general)
Customer Service
In dealing with customer complaints:
The way the conversation will continue depends heavily, among other things, upon your attitude towards the complainant. In this kind of situation and constellation (you taking the full blow of the customer’s frustration and fury), one might be drawn into calling the customer names. Jerk, idiot, loony are just the more common ones. Rather, take a service attitude towards it all. This changes your perspective. The negative label fades into the background, the service stance gets more important. You are becoming solution-focused and, thereby, automatically more understanding with respect to the customer. This means that a decisive step was taken for successful complaint escalation.
The way the conversation will continue depends heavily, among other things, upon your attitude towards the complainant. In this kind of situation and constellation (you taking the full blow of the customer’s frustration and fury), one might be drawn into calling the customer names. Jerk, idiot, loony are just the more common ones. Rather, take a service attitude towards it all. This changes your perspective. The negative label fades into the background, the service stance gets more important. You are becoming solution-focused and, thereby, automatically more understanding with respect to the customer. This means that a decisive step was taken for successful complaint escalation.
Proposed translations
(Arabic)
Proposed translations
+1
7 hrs
TargamaT team
France
France
Native in Arabic
Works in field
France
Arabic professional content & beyond...
Native in: Arabic (Variant: Standard-Arabian (MSA)) 
, French (Variant: Standard-France)
Works in: English to Arabic, French to Arabic, German to Arabic, and 6 more.
Related KudoZ points
:
580
Selected
تسلسل الشكوى
complaint escalation
أي السلسلة التي تبدأ من وصولها إلى حلها
أي السلسلة التي تبدأ من وصولها إلى حلها
Peer comment(s):
| agree |
120337 (X)
22 hrs
|
4 KudoZ points awarded for this answer.
+1
11 mins
Liliane Hatem
Lebanon
Lebanon
Native in English
&
Arabic
Specializes in field
Lebanon
Fast and reliable
Native in: English , Arabic
Works in: English to Arabic, Arabic to English, Arabic to French, and 3 more.
Related KudoZ points
:
106
تزايد الشكاوى
تزايد is better and more fit in this case
Peer comment(s):
| agree |
Omar H (X)
3 hrs
|
|
Thank you, Omar:)
|
33 mins
Ahmed Badawy
Saudi Arabia
Saudi Arabia
Native in Arabic
Works in field
Saudi Arabia
Quality adept, Time Bound, Client Mind
Native in: Arabic
Works in: English to Arabic, Arabic to English, French to Arabic, and 21 more.
Related KudoZ points
:
116
6 hrs
Nadia Ayoub
Egypt
Egypt
Native in Arabic
Egypt
Never lost for words!
Native in: Arabic
Works in: English to Arabic, Arabic to English, Italian to Arabic, and 4 more.
Related KudoZ points
:
377
رفع الشكوى
Complaint Escalation Form
We are committed to providing each customer with an enjoyable car rental experience and great customer service. Before escalating a customer complaint, you must have previously contacted our customer service center to initiate an inquiry to resolve your case. You will not be able to escalate a customer complaint without an Avis or Budget case identification number or a Budget Truck Rental customer service situation number. Once your inquiry has been escalated, your case will be reopened by the Office of the President. To get a case identification number or a customer service situation number, click here and you will be provided with information on how to contact the customer service center.
http://www.avisbudgetgroup.com/contact/escalation.cfm
We are committed to providing each customer with an enjoyable car rental experience and great customer service. Before escalating a customer complaint, you must have previously contacted our customer service center to initiate an inquiry to resolve your case. You will not be able to escalate a customer complaint without an Avis or Budget case identification number or a Budget Truck Rental customer service situation number. Once your inquiry has been escalated, your case will be reopened by the Office of the President. To get a case identification number or a customer service situation number, click here and you will be provided with information on how to contact the customer service center.
http://www.avisbudgetgroup.com/contact/escalation.cfm
6 hrs
التخفيف من تصاعد/حدة الشكوى
something went wrong, it should be "complaint de-escalation"
as the modifier "successful" can not match "complaint escalation"
as the modifier "successful" can not match "complaint escalation"
8 hrs
خطوة حاسمة لمواجهة تصاعد (حدة أو مستوى) الشكوى
complaint escalation is a long process that is aimed to counter the complaint of a customer and prevent it from escalating and damaging the reputation of a company or a business.
Therefore, "a decisive step was taken for successful complaint escalation" could mean: خطوة حاسمة لمواجهة تصاعد (حدة أو مستوى) الشكوى
Best regards
Therefore, "a decisive step was taken for successful complaint escalation" could mean: خطوة حاسمة لمواجهة تصاعد (حدة أو مستوى) الشكوى
Best regards
4074 days
Ali Mustafa
Native in Arabic
En Ar Translation
Native in: Arabic (Variants: Saudi , Egyptian, Jordanian, Libyan, UAE, Lebanese, Syrian, Kuwaiti, Standard-Arabian (MSA), Palestinian)
Works in: English to Arabic, Arabic to English, Arabic, and 1 more.
تصعيد الشكوى
يستخدم هذا المصطلح للإشارة إلى عملية تقديم المشكلة إلى موظفي خدمة العملاء، وتصعيد (رفع) المشكلة إلى من أعلى في الخبرة والمرتبة حتى التوصل إلى الحل. العملية متعارف عليها في وسط الشركات المعلوماتية نظرًا لحاجة العملاء لحل المشاكل التي تواجههم أثناء استخدام الخدمات. في حالة مواجهة مشكلة على العميل تقديمها إلى موظف الخدمة، وهنا حال عجز الموظف عن التوصل إلى مناسب، عليه "تصعيد" المشكلة لمن هم أكثر دراية وخبرة
Discussion
وهذا يذكرنا بالجيش الذي يطلب فيه من الجنود برفع طلباتهم عن طريق التسلسل