"An error occurred" when I tried to "Reset my license"
Objavljivač niti: Helle Gylling

Helle Gylling  Identity Verified
Sjedinjene Američke Države
Local time: 23:12
Član (2013)
engleski na danski
+ ...
Dec 8, 2020

Hi

I have Trados Studio 2019 and this morning, my computer suffered a fatal crash out of nowhere, so I am not able to deactivate the old Studio on that computer, and I am trying to "Reset" my license, but I get an error massage each time I try - it just says "An error occurred".

I watched the official SDL video on how to do it - but I cannot get it to work. It just keep giving me that error message.

I am supposed to receive a large job tomorrow!

... See more
Hi

I have Trados Studio 2019 and this morning, my computer suffered a fatal crash out of nowhere, so I am not able to deactivate the old Studio on that computer, and I am trying to "Reset" my license, but I get an error massage each time I try - it just says "An error occurred".

I watched the official SDL video on how to do it - but I cannot get it to work. It just keep giving me that error message.

I am supposed to receive a large job tomorrow!

What do I do?

Helle
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Lingua 5B  Identity Verified
Bosna i Hercegovina
Local time: 05:12
engleski na hrvatski
+ ...
From what I can remember... Dec 8, 2020

In such a scenario, the best thing to do would be to contact SDL support. I know they don’t answer quickly but still I advise you to do it, or maybe phone them to assist you.

Do you have a type of license you can use on two different machines?
Your process should involve the “return” license button first, and only after that the reinstall/reset, if I remember correctly. Can you follow on that from your SDL account?

[Edited at 2020-12-08 16:08 GMT]


 

Helle Gylling  Identity Verified
Sjedinjene Američke Države
Local time: 23:12
Član (2013)
engleski na danski
+ ...
POKRETAČ TEME
SDL helped Dec 8, 2020

Actually SDL just reset it for me so I should be all set now. Just need to download Trados to another computer : )

 


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