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Can't find License Manager - how to return license?
Thread poster: Erik Freitag
Erik Freitag
Erik Freitag  Identity Verified
Germany
Local time: 00:33
Member (2006)
Dutch to German
+ ...
Mar 12, 2020

Dear colleagues,

I'm trying to return a license from my old laptop (running Studio 2017, Desktop is on 2019 in the meantime). Trados help pages suggest using the License Manager and quotes a specific path. However, I can't find the app anywhere.

Any hints or other ideas how to return the license?

Many thanks in advance,
kind regards
Erik
 
Bernhard Sulzer
Bernhard Sulzer  Identity Verified
United States
Local time: 18:33
English to German
+ ...
Contact them directly Mar 12, 2020

I had another license open (unused - always had access to activating my 2 licenses on 2 separate computers) so I activated that one. I also emailed their support and had them free up the other license since you can't force return licenses yourself anymore.
HTH
 
Sandra & Kenneth Grossman
Sandra & Kenneth Grossman  Identity Verified
Israel
Local time: 01:33
French to English
+ ...
Help>Product Activation>Deactivate Mar 13, 2020

HTH,
Sandra
 


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Can't find License Manager - how to return license?







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